Are Pension Plans Available For Individuals Or Only Organisations?

We have the Individual Pension Plan (IPP) that is available for individuals.

How Do I Pay For My Premiums?

Direct Debit: The premium payment is automatically deducted from your bank account on pre-agreed dates. Check-off: Premium deductions effected through your employer. Cheque Payments: Obtain an official receipt with the policy number and the full amount paid. MPESA Pay Bill. Send premium payment to pay bill number 541400 Insert your policy number (as it appears in your policy document) as the account number Use your registered Safaricom line for reference and automatic updates. NOTE Cash payments are not accepted in our branches. Cash payment should not be made to any staff, agents or financial advisors. MPESA payments should be made to the pay bill number 541400 only. For clarification please contact any of our branch offices near you or Email: customerrelationship@britam.com Tel: 0703094000 .

What Are The Different Ways Of Paying Premiums?

You can use payroll check off, Direct Debit or M-Pesa paybill.

How do I get a comprehensive insurance cover?

Britam 24/7 Rescue service provides our customers with much needed assistance at the scene of the accident and enable the smooth processing of claims in the unfortunate incident of a motor accident. Through a phone call, the stress that comes with motor accidents are significantly reduced providing our customers with assurance and peace of mind.

What Is A Money Market Fund?

This is a type of unit trust fund that invests in low-risk investments with an element of stable returns such as fixed deposit accounts, treasury bills or in a commercial bond. A money market fund invests mainly in fixed income securities with short investment duration and high credit quality.

What Education Policies Do You Have?

We have 3 options for Education: Msingi Poa , Super E-Plus and Elimu bora.

How Often Do I Make Payments?

Premium payment frequency can either be monthly, quarterly, semi-annually or annually as elected by the policy holder.

09 February 2026

How to Update Your Payout Details on MyBritam App and Britam Customer Portal

Keeping your payout details (bank account or mobile money number) current is essential for quickly receiving funds from withdrawals, claims, or policy maturities. You can easily update this information securely on our digital platforms.

Quick Steps to Change Payout Details

Follow this simple procedure after logging in to ensure your details are up-to-date:

Access Account: Log in via the MyBritam App or the Britam Customer Portal.
Navigate to Profile: Go to the "My Profile" or "Personal Details" section (this is often found under the main menu or your name/icon).
Locate Payout Settings: Find the "Payout Details," "Banking Information," or "Payment Settings" section.
Edit Details: Click "Edit" or "Update" next to your current payout information (Bank or Mobile Money).
Input New Details: Enter the new bank account number or new mobile money number you prefer for future payments.
Verify & Confirm: You will receive a One-Time Password (OTP) to your registered phone number or email. Enter the OTP to confirm and verify the change.
Submit Request: Click "Submit" or "Save Changes." Your new payout details are now updated for future transactions.

Note: For security, any change to bank or mobile money details requires OTP verification to protect your funds.

Need Assistance?

If you require any additional help, please contact our dedicated Customer Service team:

📞 Call/WhatsApp: 0705100100

📧 Email: customerservice@britam.com

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